Support

Account, access, privacy and technical help

Most account tasks can be completed directly in SageSight. The paths below use the current English interface. If a screen looks different, first update the app or reload the website.

Sign-in and account email

• No activation email: check spam and filtered folders, confirm the address was typed correctly, then request a fresh email from the sign-in screen.
• Email already registered: return to Sign in and enter the password for that address.
• Forgotten password: choose Forgot password on the sign-in screen and open the newest reset email only. Older links may have expired.
• Google or Apple sign-in: use the same provider originally used for the account. If the flow is cancelled, start it again from SageSight.

Saved content, export and account deletion

• Cloud-synced journals, archives and account content appear only under the account that created them.
• Practice data can be exported from Me → Settings → Export practice data.
• Account deletion is available at Me → Settings → Delete account. If a Dodo checkout or payment is unfinished, first finish or cancel it and wait until its payment status is determined. Once the required payment and subscription safety checks pass and deletion is confirmed successful, it takes effect immediately and cannot be restored; no email request is required.

Technical issues

When reporting a problem, include the account email, device and operating-system version, browser or app version, the feature and steps involved, the approximate time, and a screenshot with private information removed. Never send us a password, one-time code, full card number or wallet credential.

Orders and billing

For a website order, keep the receipt and order reference provided by the merchant of record. For an Apple App Store transaction, use the purchase history and support route supplied by Apple. Include the relevant order reference when contacting us; do not send payment credentials.