Refund & Cancellation Policy

Effective: 20 July 2026

SageSight is a Vignis product operated by Vignis LLC. We provide immediately delivered digital memberships and consumable Lingxi credits. Dodo Payments is the authorised reseller and merchant of record for SageSight web orders and handles checkout, payment, applicable tax, receipts, billing support, disputes, and approved refunds.

1. Membership cancellation

• You may cancel an auto-renewing monthly membership through the Dodo Payments Customer Portal, the management route in your receipt, or by emailing us from the purchasing account. Cancellation stops future renewal; access ordinarily continues until the end of the current paid period.
• Please cancel before the next renewal date; submitting the request at least 48 hours before renewal helps avoid a charge already entering processing.
• Three-month, annual and two-year memberships are one-time prepaid purchases. They do not renew automatically and expire on the recorded date unless extended.
• If a prepaid refund is approved, the corresponding purchased term is removed from the account.

2. Refund eligibility

• Membership charges already billed are generally non-refundable once digital access has been delivered, except where applicable law, the checkout buyer terms, or this Policy requires otherwise.
• An unused Lingxi pack may be submitted for refund review within 14 days of purchase if no part of that pack has been used. Once any part has been consumed, the pack is non-refundable except where required by law.
• An unredeemed official redemption code may be reviewed by the seller shown on the order. If a redeemed-code refund is approved, the code is disabled and its Lingxi and/or membership term are reversed. Purchases from an authorised reseller must first be submitted to that reseller, without limiting mandatory consumer rights.
• Duplicate or incorrect charges, unauthorised purchases, and a persistent technical defect that prevents access to material purchased features will be reviewed promptly. Tell us as soon as possible and provide enough information to identify and investigate the order.
• Eligibility remains subject to applicable consumer law and the Dodo Payments Buyer Terms. Evidence of fraud, refund abuse, or manipulative behaviour may result in refusal where permitted by law.

3. How to request a refund

Use the support or order-management route in your Dodo Payments receipt, visit the Customer Portal, or email contact@sagesight.ai from your SageSight account email. Include the payment or order reference, purchase date, product, reason, and—if reporting a defect—device/browser and a short description. We aim to acknowledge complete requests within 5 business days, but approval is not guaranteed and investigation may take longer.

4. What happens after a refund or dispute

• A completed full membership refund ends the corresponding paid access and removes the related purchased term.
• A completed Lingxi-pack refund removes the corresponding Lingxi. A membership refund may also reverse related one-time upgrade grants. If affected Lingxi were already used, the balance may become negative and paid features may remain unavailable until the balance is restored.
• Partial refunds require manual reconciliation and may result in a proportionate adjustment.
• A pending payment dispute or chargeback may temporarily restrict the related benefits while reviewed. A final accepted or lost dispute reverses the corresponding benefits. Please contact Dodo Payments or us before raising a chargeback so billing errors can be investigated.

5. Refund method and timing

Approved refunds are issued by Dodo Payments to the original payment method where possible. Dodo and the bank or wallet control processing time; funds may arrive after the refund is marked issued. A successful refund receipt is normally sent electronically.

6. Statutory rights and priority

Nothing in this Policy limits non-waivable consumer rights under applicable law. If this Policy and the checkout buyer terms differ, mandatory law applies and the term providing the stronger non-waivable consumer protection prevails to that extent.

7. Contact

Questions about billing or refunds: contact@sagesight.ai.